Skills

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BUSINESS AND LEADERSHIP SKILLS
  • Full operational management of Johannesburg agency unit

  • Exco member

  • Management of up to 16 staff members

  • Monthly revenue budgets and forecasts

  • Bi-annual FTE forecasts

  • New business pitch work and presentations

  • High level client relations

  • Fostering teamwork to create a positive environment for great work to be produced across all teams

  • Mentoring of staff and management of KPIs and reviews

ACCOUNT MANAGEMENT SKILLS

  • Understanding the essential dynamics, strategies and drivers of the client’s business and their challenges

  • Management of multiple projects simultaneously from concept to execution

  • Crafting creative briefs and providing clear, persuasive, verbal briefings to Creative teams

  • Acting as a resource to team members in assessing ideas and directions

  • Assistance in the development and refinement of strategies to achieve client goals

  • Using agency resources creatively to support client’s business with the ability to lead, guide and manage the entire collaborative team across various disciplines

  • Managing client expectations, objectives, and timelines

  • Planning all engagements including goals, deliverables, schedules and budgets by managing the workflow process with support from agency resources

  • Execution and rollout of strategically-aligned campaigns

  • Smooth coordination of production jobs across integrated platforms

  • Internal and client stakeholder management

  • Financial control of budgets, including recons

  • Project/timing plans and management thereof

  • Status reports, contact reports and meetings

  • All agency-related administration, including obtaining of cost estimates, approvals, purchase orders, billing instructions and timesheets

  • Exceptional client service delivery

  • Deepening of client relationships to ensure retention and account growth

JOB SKILLS

  • Administrative skills

  • Advertising (integrated/360°)

  • Scoping and budgeting

  • Content development

  • Corporate communications

  • Customer relationship management (CRM)

  • Copy/editing/proofreading

  • Customer journey mapping

  • Data-driven marketing

  • Event management

  • Loyalty

  • Management/leadership skills

  • Marketing skills

  • Presentation skills

  • Project management

  • Research skills

  • Team management

  • Strategic skills

  • Training skills

SOFT SKILLS

  • Adaptability

  • Conflict resolution

  • Creativity

  • Deadline success

  • Decision making skills

  • Detail oriented

  • Empathy

  • Expectation setting

  • Flexibility

  • Goal oriented

  • Initiative

  • Negotiation

  • Multitasking

  • People/interpersonal skills

  • Planning/organisational skills

  • Problem solving skills

  • Time management skills

  • Written/verbal communication skills