Skills
BUSINESS AND LEADERSHIP SKILLS
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Full operational management of agency
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Exco member
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Management of up to 16 staff members
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Monthly revenue budgets and forecasts
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Bi-annual FTE forecasts
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New business pitch work and presentations
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High level client relations
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Fostering teamwork to create a positive environment for great work to be produced across all teams
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Mentoring of staff and management of KPIs and reviews
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ACCOUNT MANAGEMENT SKILLS
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Understanding the essential dynamics, strategies and drivers of the client’s business and their challenges
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Management of multiple projects simultaneously from concept to execution
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Crafting creative briefs and providing clear, persuasive, verbal briefings to Creative teams
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Acting as a resource to team members in assessing ideas and directions
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Assistance in the development and refinement of strategies to achieve client goals
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Using agency resources creatively to support client’s business with the ability to lead, guide and manage the entire collaborative team across various disciplines
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Managing client expectations, objectives, and timelines
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Planning all engagements including goals, deliverables, schedules and budgets by managing the workflow process with support from agency resources
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Execution and rollout of strategically-aligned campaigns
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Smooth coordination of production jobs across integrated platforms
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Internal and client stakeholder management
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Financial control of budgets, including recons
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Project/timing plans and management thereof
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Status reports, contact reports and meetings
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All agency-related administration, including obtaining of cost estimates, approvals, purchase orders, billing instructions and timesheets
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Exceptional client service delivery
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Deepening of client relationships to ensure retention and account growth
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JOB SKILLS
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Administrative skills
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Advertising (integrated 360°)
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Analytical skills
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Business operations
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Scoping and budgeting
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Content development
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Corporate communications
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Customer relationship management (CRM)
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Copy/editing/proof-reading
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Customer journey mapping
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Data-driven marketing
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Direct marketing
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Event management
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EXCO member
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Investor relations
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Loyalty
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Management/leadership skills
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Marketing skills
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Partner management
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Presentation skills
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Project management
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Research skills
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Team management
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Stakeholder communications
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Strategic skills
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Training skills
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SOFT SKILLS
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Adaptability
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Conflict resolution
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Creativity
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Deadline success
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Decision making skills
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Detail oriented
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Empathy
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Expectation setting
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Flexibility
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Goal oriented
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Initiative
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Negotiation
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Multitasking
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People/interpersonal skills
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Planning/organisational skills
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Problem solving skills
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Time management skills
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Written/verbal communication skills
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