SKILLS

Full operational management of Johannesburg agency unit
Exco member
Management of up to 16 staff members
Monthly revenue budgets and forecasts
Bi-annual FTE forecasts
New business pitch work and presentations
High level client relations
Fostering teamwork to create a positive environment for great work to be produced across all teams
Mentoring of staff and management of KPIs and reviews

ACCOUNT MANAGEMENT SKILLS

Understanding the essential dynamics, strategies and drivers of the client’s business and their challenges
Management of multiple projects simultaneously from concept to execution
Crafting creative briefs and providing clear, persuasive, verbal briefings to Creative teams
Acting as a resource to team members in assessing ideas and directions
Assistance in the development and refinement of strategies to achieve client goals
Using agency resources creatively to support client’s business with the ability to lead, guide and manage the entire collaborative team across various disciplines
Managing client expectations, objectives, and timelines
Planning all engagements including goals, deliverables, schedules and budgets by managing the workflow process with support from agency resources
Execution and rollout of strategically-aligned campaigns
Smooth coordination of production jobs across integrated platforms
Internal and client stakeholder management
Financial control of budgets, including recons
Project/timing plans and management thereof
Status reports, contact reports and meetings
All agency-related administration, including obtaining of cost estimates, approvals, purchase orders, billing instructions and timesheets
Exceptional client service delivery
Deepening of client relationships to ensure retention and account growth

JOB SKILLS

SOFT SKILLS